CANCELLATION POLICY

  • For rentals and guided trips please provide at least 48-hours notice of cancellation. Please contact us directly to cancel or reschedule. Text is best! 732-449-2593, or dial 1 in the phone menu to reach Kira Lang or email info@paddletimekayaks.com.

  • If WE cancel your kayak rental or guided paddle trip for any reason we will refund you. We prefer to refund instead of reschedule. It’s easier for everyone and allows you to reschedule at your convenience. We do our best to cancel at least two hours ahead of your reservation time to avoid unnecessary travel or so you can make alternative plans for your day.

  • Deposits or prepayments are not refundable after the cancellation windows for each service listed below. For reasons beyond our control, if you are provided a credit for services but we are not able to accommodate you for rescheduling before the season ends, we will issue you a credit for services for the next season. Any credit issued should be used within one year of the date it was issued.

All that said, we are reasonable people, and it is not our goal to cause disappointment. Please contact us to discuss if your circumstances warrant consideration of a different approach.

 

Kayak Rental

We require 48 hours notice to cancel your rental reservation for a refund. If you are less than 48 hours from your time slot we provide a credit toward a reservation for a future date. We do not provide refunds or credit if you cancel the same day with less than one hour before your rental time.

Please or call us at 732-449-2593. Dial 1 in the phone menu to reach Kira Lang or send an email to info@paddletimekayaks.com.

 

Guided Paddle Trip

We require 48 hours’ notice to cancel a guided paddle reservation for a refund.

Guided paddles have a four-participant minimum and we may cancel 48 hours before if we have low enrollment. To avoid this scenario, invite some friends!

If you must cancel with less than 48-hours before your reservation we will provide a credit toward any services this season. We do not provide refunds or credit if you cancel the same day with less than two hours before your guided trip.

 

Paddle Time Party & Group Events

We require (7) days notice to cancel your Paddle Time Party or group reservation for a full refund of your deposit. If you must cancel with less than 7-days notice before your event we will provide a $100 credit toward services to be used this season.

If we cancel due to bad weather and you did not choose a rain date at the time of scheduling your event, we will provide a $100 credit toward our services to be used within ONE YEAR of your scheduled event.

Please call us at 732-449-2593 to discuss available options if you must cancel less than 7 days before your event. With proper notice, we are happy to reschedule your reservation for a later date this season at a mutually agreeable time.

 

Private or Group Lesson

To be eligible for a refund or credit, we require 48 hours notice to cancel private or group lesson reservation. Please be sure to communicate with us as soon as you know you are unable to attend your scheduled lesson. We do not provide refunds or credit if you cancel the same day with less than two hours before your lesson.

 

ACA Workshop or Course

Due to limited space and advanced planning, full prepayment for enrollment into our American Canoe Association (ACA) skills assessment and skills course is required.

If you are unable to attend the course, you may attend a future scheduled course within one year of your original scheduled date, or you may transfer your enrollment to a friend or family member.

If we cancel due to unfavorable weather we will reschedule as soon as possible or offer a refund if we are close to the end of the season and unable to reschedule.